Technical Support Executive

Job Description

Job Responsibilities:
Onboarding the Hotels, setting up the CRS, POS, channel Manager & booking engine.
Maintained good relationships with clients and provided service of high standard and quality.
Excellent knowledge and understanding of all OTAs extranets.
Working as a revenue manager to increase the revenue of the hotel.
Hotel listing on multiple channels/OTAs.
Strategic Promotions & Marketing.
Reliable connection & expert connectivity managers for booking to answer any question regarding OTA.
Respond phones calls/email, respond to tickets and provide excellent customer service in a timely and efficient manner.
Take full responsibility for managing a growing customer portfolio.
Understanding the client requirement & delivering the best solution with the most benefit in terms of time and quality.
What We are looking for in a Candidate:
Should be Confident & Dynamic
Excellent Communication Skills
Good negotiation skills
Quick understanding
Flexible and have Can Do approach
Pro-active and ready to take initiative
Key Skills:
Strong Communication Skills, Technical Skills, Software skills, Customer Handling, Strong Convincing skills, interpersonal skills, leadership skills.
Qualification:
Graduate- B.tech / BE/ BCA / BBA /BA
Role: Customer Retention - Non Voice
Industry Type: Travel & Tourism
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: BCA in Computers, B.Tech/B.E. in Any Specialization, Any Graduate
PG: Any Postgraduate
Key Skills
Please note that we have requirements for this role in Gurgaon.