{"id":2793,"date":"2025-11-27T11:11:43","date_gmt":"2025-11-27T05:41:43","guid":{"rendered":"https:\/\/saasaro.com\/blog\/?p=2793"},"modified":"2026-10-08T17:01:44","modified_gmt":"2026-10-08T11:31:44","slug":"hotel-frauds","status":"publish","type":"post","link":"https:\/\/saasaro.com\/blog\/hotel-frauds\/","title":{"rendered":"\ud83d\udea8 Most Common Hotel Frauds and How to Stop Them: A Guide for Indian Hoteliers"},"content":{"rendered":"<p dir=\"ltr\">Hotel frauds cost owners money, time, and trust every year. \ud83d\ude1f Some come from outside guests. Some come from fake booking messages. Others happen quietly inside the hotel. This guide explains the most common types in simple words. You will also learn practical steps to protect your property. \ud83d\udee1\ufe0f<\/p>\n<div class=\"_chunkWrapper_6ta1u_30\">\n<div style=\"display: flex; justify-content: center; gap: 15px; flex-wrap: wrap; margin: 20px auto; align-items: center;\">\n<p><a style=\"background: #000; color: #fff; padding: 7px 15px; text-decoration: none; border-radius: 6px; font-weight: bold; display: inline-block;\" href=\"https:\/\/saasaro.com\/contact-form.php\">\ud83d\udcf1 Book Free Demo<br \/>\n<\/a><\/p>\n<p><a style=\"background: #000; color: #fff; padding: 7px 15px; text-decoration: none; border-radius: 6px; font-weight: bold; display: inline-block;\" href=\"https:\/\/wa.me\/919643601860?text=I%20run%20a%20hotel%20and%20want%20to%20know%20more%20about%20SaasAro%20services%20to%20manage%20my%20property%20more%20efficiently\" target=\"_blank\" rel=\"noopener\">\ud83d\udcac WhatsApp Our Team<br \/>\n<\/a><\/p>\n<p><a style=\"background: #000; color: #fff; padding: 7px 15px; text-decoration: none; border-radius: 6px; font-weight: bold; display: inline-block;\" href=\"tel:+917500087037\">\ud83d\udcde +91 75000 87037<\/a><\/p>\n<\/div>\n<p><img data-dominant-color=\"745c52\" data-has-transparency=\"false\" style=\"--dominant-color: #745c52;\" loading=\"lazy\" decoding=\"async\" class=\"not-transparent aligncenter  wp-image-5016\" src=\"https:\/\/saasaro.com\/blog\/wp-content\/uploads\/2025\/11\/6d59b9ff-fc2d-4fcf-8758-2300bf219ae9.png\" alt=\"hotel frauds\" width=\"779\" height=\"545\" srcset=\"https:\/\/saasaro.com\/blog\/wp-content\/uploads\/2025\/11\/6d59b9ff-fc2d-4fcf-8758-2300bf219ae9.png 1499w, https:\/\/saasaro.com\/blog\/wp-content\/uploads\/2025\/11\/6d59b9ff-fc2d-4fcf-8758-2300bf219ae9-300x210.png 300w, https:\/\/saasaro.com\/blog\/wp-content\/uploads\/2025\/11\/6d59b9ff-fc2d-4fcf-8758-2300bf219ae9-1024x717.png 1024w, https:\/\/saasaro.com\/blog\/wp-content\/uploads\/2025\/11\/6d59b9ff-fc2d-4fcf-8758-2300bf219ae9-768x537.png 768w\" sizes=\"auto, (max-width: 779px) 100vw, 779px\" \/><\/p>\n<h2 dir=\"ltr\">\ud83e\udd14 Why Hotel Frauds Are Hard to Spot<\/h2>\n<p dir=\"ltr\">Hotels handle cash, cards, keys, and guest data every day. Many staff members touch these items. Busy shifts and manual records make mistakes easy. \ud83d\udcd2<\/p>\n<p dir=\"ltr\">Fraudsters know this. They look for weak checks and rushed teams. A small gap can lead to a big loss. \ud83d\udcb8<\/p>\n<p dir=\"ltr\">Most hotel frauds fall into three groups:<\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udc64 <strong>Guest-side frauds:<\/strong> Fake cards, false claims, and unpaid stays<\/li>\n<li>\ud83d\udce7 <strong>Online frauds:<\/strong> Phishing, fake bookings, and fake listings<\/li>\n<li>\ud83c\udfe8 <strong>Internal frauds:<\/strong> Cash theft, billing tricks, and inventory loss<\/li>\n<\/ul>\n<p dir=\"ltr\">Knowing these groups helps you build the right defences. \u2705<\/p>\n<h2 dir=\"ltr\">Most Common Hotel Frauds \ud83d\udea8<\/h2>\n<h3 dir=\"ltr\">\ud83d\udcb3 Fraud 1: Stolen or Fake Card Bookings<\/h3>\n<p dir=\"ltr\">Card misuse is one of the costliest hotel frauds. A fraudster books rooms using a stolen card. The stay happens. Weeks later, the real card owner raises a dispute. The hotel loses the money. \ud83d\ude13<\/p>\n<h4 dir=\"ltr\"><strong>How to protect your hotel:<\/strong><\/h4>\n<ul dir=\"ltr\">\n<li>\ud83d\udd0d Check ID and match the name with the card holder<\/li>\n<li>\ud83d\udcde Verify unusual bookings by phone or email<\/li>\n<li>\ud83d\udcb3 Use secure payment methods that support extra verification<\/li>\n<li>\ud83e\uddfe Keep signed registration cards and payment records<\/li>\n<\/ul>\n<p dir=\"ltr\">Be careful with last-minute, high-value bookings from unknown sources. Extra checks protect you. \u2705<\/p>\n<h3 dir=\"ltr\">\ud83d\udd04 Fraud 2: Chargebacks and False Disputes<\/h3>\n<p dir=\"ltr\">Chargebacks are among the hardest hotel frauds to fight without records. Sometimes a real guest stays and then disputes the charge. The claim may say the service was not provided. This is often called a chargeback. \ud83d\ude1f<\/p>\n<p dir=\"ltr\">Strong records win disputes. Keep proof of the stay, such as check-in logs, ID copies, signed folios, and key records. \ud83d\udcc1<\/p>\n<p dir=\"ltr\">A <a href=\"https:\/\/saasaro.com\/property-management-system.php\">property management system<\/a> keeps guest records and bills in one place. This makes evidence easy to find when you need it. \ud83d\uddc2\ufe0f<\/p>\n<h3 dir=\"ltr\">\ud83d\udce7 Fraud 3: Phishing and Fake Booking Site Messages<\/h3>\n<p dir=\"ltr\">Phishing is among the hotel frauds that target staff directly. Scammers send emails that look like they come from a booking platform. They may claim a guest cannot pay or that your account needs verification. Then they ask for card details or login access. \ud83c\udfa3<\/p>\n<p dir=\"ltr\"><strong>Stay safe:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udeab Never share extranet passwords by email or chat<\/li>\n<li>\ud83d\udd17 Do not click links in unexpected messages<\/li>\n<li>\u2705 Log in through the official website, not through email links<\/li>\n<li>\ud83d\udcde Confirm requests with the platform&#8217;s official support<\/li>\n<li>\ud83d\udc65 Warn all staff about these tricks<\/li>\n<\/ul>\n<p dir=\"ltr\">One careless click can expose your account and your guests. Train your team often. \ud83c\udf93<\/p>\n<h3 dir=\"ltr\">\ud83c\udf10 Fraud 4: Fake Hotel Listings and Fake Websites<\/h3>\n<p dir=\"ltr\">Fake listings are hotel frauds that also harm your brand. Some scammers copy your photos and create fake listings or websites. Guests pay them, then arrive at your hotel with no booking. They blame you. \ud83d\ude20<\/p>\n<p dir=\"ltr\"><strong>How to respond:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udd0e Search for your hotel name online every month<\/li>\n<li>\ud83d\udea9 Report fake pages to the platform or search engine<\/li>\n<li>\ud83d\udce3 Share your official website and contact on social media<\/li>\n<li>\ud83c\udf10 Keep your own site strong with a <a href=\"https:\/\/saasaro.com\/booking-engine.php\">web booking engine<\/a><\/li>\n<\/ul>\n<p dir=\"ltr\">A clear official presence helps guests trust the right source. \ud83d\udc9a<\/p>\n<h3 dir=\"ltr\">\ud83d\udcb0 Fraud 5: Overpayment and Refund Tricks<\/h3>\n<p dir=\"ltr\">Overpayment tricks are hotel frauds that rely on urgency. A guest sends too much money, then asks you to refund the extra amount. Later, the original payment fails or is reversed. You lose the refund. \ud83d\ude1f<\/p>\n<p dir=\"ltr\"><strong>Safe habits:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\uded1 Refund only to the original payment method<\/li>\n<li>\u23f3 Wait until payments fully clear<\/li>\n<li>\ud83d\udcdd Record every refund request and approval<\/li>\n<li>\ud83d\udd10 Allow refunds only through approved staff<\/li>\n<\/ul>\n<p dir=\"ltr\">Pressure and urgency are warning signs. Slow down and check. \u2705<\/p>\n<h3 dir=\"ltr\">\ud83d\udeaa Fraud 6: Walk-Outs and Unpaid Bills<\/h3>\n<p dir=\"ltr\">Walk-outs are old but costly hotel frauds. Some guests leave without paying. This can happen at the restaurant, bar, or front desk. Late-night departures raise the risk. \ud83c\udf19<\/p>\n<p dir=\"ltr\"><strong>How to reduce the risk:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udcb3 Take a card guarantee or advance payment<\/li>\n<li>\ud83e\uddfe Post all charges to the room folio quickly<\/li>\n<li>\ud83c\udf7d\ufe0f Link the restaurant to the room bill with a <a href=\"https:\/\/saasaro.com\/point-of-sale.php\">point of sale system<\/a><\/li>\n<li>\ud83d\udd52 Check bills before early departures<\/li>\n<\/ul>\n<p dir=\"ltr\">Clear billing leaves less room for disputes. \ud83d\udcca<\/p>\n<h3 dir=\"ltr\">\ud83d\udecf\ufe0f Fraud 7: Damage and Theft Claims<\/h3>\n<p dir=\"ltr\">Damage and theft disputes are hotel frauds that need good records. A guest may damage a room or take items. Some guests also make false claims against the hotel. Without records, resolving this is hard. \ud83d\ude13<\/p>\n<p dir=\"ltr\"><strong>What helps:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udcf8 Record room condition at check-in and check-out<\/li>\n<li>\ud83e\uddf9 Use housekeeping checklists for every room turn<\/li>\n<li>\ud83d\udccb Log all damage with date, time, and staff name<\/li>\n<li>\ud83d\udcdc State damage rules in your house policy<\/li>\n<\/ul>\n<p dir=\"ltr\">The <a href=\"https:\/\/saasaro.com\/house-keeping.php\">housekeeping module<\/a> shows live room status. It helps staff spot problems early. \ud83d\udd0d<\/p>\n<h3 dir=\"ltr\">\u2b50 Fraud 8: Fake Reviews and Review Blackmail<\/h3>\n<p dir=\"ltr\">Fake reviews are online hotel frauds that hurt trust. Some people post false reviews to harm a hotel. Others threaten bad reviews to get free stays or refunds. \ud83d\ude20<\/p>\n<p dir=\"ltr\"><strong>How to handle it:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83e\uddd8 Stay calm and reply politely and factually<\/li>\n<li>\ud83d\udcc1 Keep records of the guest&#8217;s actual stay<\/li>\n<li>\ud83d\udea9 Report clearly false reviews to the platform<\/li>\n<li>\ud83e\udd1d Never pay to remove a genuine review<\/li>\n<\/ul>\n<p dir=\"ltr\">Watch your ratings with <a href=\"https:\/\/saasaro.com\/reputation-management.php\">reputation management<\/a>. Collect honest feedback using a <a href=\"https:\/\/saasaro.com\/feedback-capturing-system.php\">feedback capturing system<\/a>. \ud83c\udf1f<\/p>\n<h2 dir=\"ltr\">\ud83c\udfe8 Internal Hotel Frauds: The Hidden Risk<\/h2>\n<p dir=\"ltr\">Not all frauds come from outside. Internal frauds can last for months without notice. They hurt profits quietly. \ud83d\udd75\ufe0f<\/p>\n<p dir=\"ltr\">Common types include these:<\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udcb5 <strong>Cash skimming:<\/strong> Staff keep part of cash payments<\/li>\n<li>\ud83e\uddfe <strong>Bill manipulation:<\/strong> Charges are changed, voided, or hidden<\/li>\n<li>\ud83c\udff7\ufe0f <strong>Unapproved discounts:<\/strong> Rooms are sold cheaper for personal gain<\/li>\n<li>\ud83c\udf7e <strong>Inventory theft:<\/strong> Food, drinks, linen, or supplies disappear<\/li>\n<li>\ud83d\udd11 <strong>Room selling on the side:<\/strong> Staff sell rooms and keep the money<\/li>\n<li>\ud83e\uddd1\u200d\ud83d\udcbc <strong>Vendor kickbacks:<\/strong> Staff favour suppliers for personal gain<\/li>\n<\/ul>\n<p dir=\"ltr\">Most owners trust their staff. But good systems protect honest staff too. Clear rules remove suspicion and temptation. \ud83e\udd1d<\/p>\n<h2 dir=\"ltr\">\ud83d\udee1\ufe0f Build Strong Controls Against Hotel Frauds<\/h2>\n<p dir=\"ltr\">Good controls make fraud harder. Use these simple practices. \u2705<\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udd10 Give each staff member a separate login<\/li>\n<li>\ud83d\udea6 Limit who can void bills or give discounts<\/li>\n<li>\ud83d\udcdd Require approval for refunds and rate changes<\/li>\n<li>\ud83c\udf19 Run a proper night audit every day<\/li>\n<li>\ud83d\udcb5 Count cash at every shift change<\/li>\n<li>\ud83d\udce6 Check stock regularly against records<\/li>\n<li>\ud83c\udfa5 Use CCTV in key areas and respect guest privacy<\/li>\n<\/ul>\n<p dir=\"ltr\">Ask your software vendor how it tracks changes and who made them. A clear audit trail helps you find problems fast. \ud83d\udd0d<\/p>\n<h2 dir=\"ltr\">\ud83d\udcca Use Reports to Spot Warning Signs<\/h2>\n<p dir=\"ltr\">Numbers tell stories. Use reports to catch hotel frauds early. Strange patterns can point to fraud. \ud83d\udd0e<\/p>\n<p dir=\"ltr\">Watch for these signs:<\/p>\n<ul dir=\"ltr\">\n<li>\u26a0\ufe0f Many voided bills from one user<\/li>\n<li>\u26a0\ufe0f Unusual discounts on certain shifts<\/li>\n<li>\u26a0\ufe0f Cash totals that do not match bookings<\/li>\n<li>\u26a0\ufe0f Rooms marked occupied but not billed<\/li>\n<li>\u26a0\ufe0f Repeated refunds to the same guest<\/li>\n<\/ul>\n<p dir=\"ltr\">The <a href=\"https:\/\/saasaro.com\/reports.php\">reports section<\/a> helps you review occupancy, revenue, and channel data. Check it every week. Early detection saves money. \ud83d\udcc8<\/p>\n<h2 dir=\"ltr\">\ud83d\udd04 Keep Inventory Accurate Across Channels<\/h2>\n<p dir=\"ltr\">Wrong inventory causes losses too. Manual updates lead to double bookings and angry guests. Weak records also make room-selling hotel frauds easier. \ud83d\ude1f<\/p>\n<p dir=\"ltr\">A <a href=\"https:\/\/saasaro.com\/channel-manager.php\">channel manager<\/a> updates your connected sites at once. This keeps availability clear and reduces errors. SaasAro connects with 300+ channels, according to its website. \ud83d\udd17<\/p>\n<h2 dir=\"ltr\">\ud83d\udd12 Protect Guest Data<\/h2>\n<p dir=\"ltr\">Guest ID copies, phone numbers, and card details are valuable. Weak handling can lead to leaks and legal trouble. \ud83d\ude30<\/p>\n<p dir=\"ltr\"><strong>Good habits include:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\uddc4\ufe0f Store records in a secure system, not loose papers<\/li>\n<li>\ud83d\udc65 Limit who can see ID and payment details<\/li>\n<li>\ud83d\udd11 Change passwords often and use strong ones<\/li>\n<li>\ud83e\uddf9 Delete data you no longer need<\/li>\n<\/ul>\n<p dir=\"ltr\">See how <a href=\"https:\/\/saasaro.com\/grade-security.php\">enterprise-grade security<\/a> is handled before you choose any hotel software. \ud83d\udee1\ufe0f<\/p>\n<h2 dir=\"ltr\">\ud83c\udf93 Train Your Team<\/h2>\n<p dir=\"ltr\">Technology helps, but people stop most frauds. Train staff on the basics. \ud83e\udd1d<\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udce3 Explain common hotel frauds with real examples<\/li>\n<li>\ud83e\udde0 Teach them to question unusual requests<\/li>\n<li>\ud83d\udcde Give a clear way to report concerns<\/li>\n<li>\ud83c\udfc6 Reward honesty and careful work<\/li>\n<\/ul>\n<p dir=\"ltr\">A trained, respected team is your best defence. \ud83d\udc9a<\/p>\n<h2 dir=\"ltr\">\u2705 Quick Fraud Prevention Checklist<\/h2>\n<p dir=\"ltr\">Review this list every month. Small habits prevent big losses. \ud83d\udccb<\/p>\n<ul dir=\"ltr\">\n<li>\ud83e\udeaa ID checked for every guest<\/li>\n<li>\ud83d\udcb3 Card and payment records saved<\/li>\n<li>\ud83d\udd10 Separate logins for every staff member<\/li>\n<li>\ud83c\udf19 Night audit completed daily<\/li>\n<li>\ud83d\udcb5 Cash counted at every shift change<\/li>\n<li>\ud83d\udce6 Stock checked against records<\/li>\n<li>\ud83d\udce7 Staff reminded about phishing<\/li>\n<\/ul>\n<h2 dir=\"ltr\">\ud83c\udfe8 Real-World Scenario: A 25-Room Hotel<\/h2>\n<p dir=\"ltr\">Here is a typical, illustrative case. A 25-room hotel wants to cut hotel frauds and hidden losses. It records bills in notebooks. Discounts are given verbally. Cash totals often feel low, but no one can find why. \ud83d\ude13<\/p>\n<p dir=\"ltr\">The owner moves to a cloud system. Each staff member gets a login. Discounts need approval. The owner reviews daily reports. \ud83d\udcf2<\/p>\n<p dir=\"ltr\">Within weeks, patterns become clear. Unapproved discounts stop. The team feels safer because rules are fair. Results vary by property. \u2705<\/p>\n<h2 dir=\"ltr\">\ud83c\udfc6 Why Hoteliers Trust SaasAro<\/h2>\n<p dir=\"ltr\">SaasAro is a cloud hotel commerce platform for hoteliers in India and beyond. It combines a PMS, channel manager, booking engine, website builder, and revenue tools. The company states that over 10,000 properties use it. \ud83d\ude4c<\/p>\n<p dir=\"ltr\">Here is what you get:<\/p>\n<ul dir=\"ltr\">\n<li>\ud83d\udd17 300+ integrations with global and domestic OTAs<\/li>\n<li>\ud83c\udfe2 <a href=\"https:\/\/saasaro.com\/multi-property-management.php\">Multi-property management<\/a> from one dashboard<\/li>\n<li>\ud83d\udece\ufe0f A <a href=\"https:\/\/saasaro.com\/frontdesk.php\">front desk module<\/a> for faster, cleaner check-in and billing<\/li>\n<li>\ud83c\udd93 A free trial, so you can test before you pay<\/li>\n<li>\ud83d\udcde Support from a team that knows Indian hospitality<\/li>\n<\/ul>\n<p dir=\"ltr\">Check the <a href=\"https:\/\/saasaro.com\/pricing.php\">pricing page<\/a> for current plans. Read more guides on the <a href=\"https:\/\/saasaro.com\/blog\">SaasAro blog<\/a>. \ud83d\udcda<\/p>\n<h2 dir=\"ltr\">\u2753 Frequently Asked Questions (Q&amp;A)<\/h2>\n<h3 dir=\"ltr\">Q1. What are the most common hotel frauds?<\/h3>\n<p dir=\"ltr\">Common types include stolen card bookings, chargebacks, phishing, fake listings, walk-outs, and internal billing or cash theft. \ud83d\udea8<\/p>\n<h3 dir=\"ltr\">Q2. How can I stop card fraud at my hotel?<\/h3>\n<p dir=\"ltr\">Check ID, verify unusual bookings, and keep signed records. Use secure payment methods with extra verification. \ud83d\udcb3<\/p>\n<h3 dir=\"ltr\">Q3. How do I spot phishing emails?<\/h3>\n<p dir=\"ltr\">Be careful with urgent messages asking for logins or card details. Never click unknown links. Use official sites only. \ud83d\udce7<\/p>\n<h3 dir=\"ltr\">Q4. How do I prevent staff fraud?<\/h3>\n<p dir=\"ltr\">Use separate logins, approval rules, daily audits, and regular reports. Fair rules protect honest staff too. \ud83d\udd10<\/p>\n<h3 dir=\"ltr\">Q5. Can software help prevent hotel frauds?<\/h3>\n<p dir=\"ltr\">Yes, A good system keeps records, limits access, and shows clear reports. Ask vendors about audit trails. \ud83d\udcca<\/p>\n<h3 dir=\"ltr\">Q6. What should I do if I suspect fraud?<\/h3>\n<p dir=\"ltr\">Collect records, limit access, and speak to your team lead or owner. For serious cases, seek legal advice. \u2696\ufe0f<\/p>\n<h2 dir=\"ltr\">\ud83c\udfaf Final Thoughts<\/h2>\n<p dir=\"ltr\">Hotel frauds can drain profits, but strong habits reduce the risk. Check IDs, protect logins, and review reports every week. Train your team and use tools that keep clear records. \ud83c\udf1f<\/p>\n<p dir=\"ltr\">Ready to protect your property from hotel frauds? Book a free SaasAro demo today. \ud83d\ude80<\/p>\n<h3 dir=\"ltr\">\ud83d\udcde Ready to Run a Safer Hotel? Talk to SaasAro Today!<\/h3>\n<p dir=\"ltr\">\ud83d\udcf2 <strong>Call us:<\/strong> +91 75000 87037<br \/>\n\ud83c\udf10 <strong>Visit:<\/strong> <a href=\"https:\/\/saasaro.com\/\">saasaro.com<\/a><br \/>\n\ud83c\udf81 <a href=\"https:\/\/saasaro.com\/contact-form.php\">Start your free trial<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hotel frauds cost owners money, time, and trust every year. \ud83d\ude1f Some come from outside guests. Some come from fake booking messages. Others happen quietly inside the hotel. This guide explains the most common types in simple words. You will also learn practical steps to protect your property. \ud83d\udee1\ufe0f \ud83d\udcf1 Book Free Demo \ud83d\udcac WhatsApp [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5016,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,968],"tags":[756,1387,1120,995,983,64],"class_list":["post-2793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel","category-property-management-system","tag-hotel-channel-manager","tag-hotel-fraud-prevention","tag-ota-connectivity","tag-property-management-system","tag-revenue-management-system","tag-saasaro-channel-manager"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Most Common Hotel Frauds and How to Stop Them: A Full Guide.<\/title>\n<meta name=\"description\" content=\"Most common hotel frauds, from fake cards to phishing and staff theft. 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